Please make sure you are using the correct phone number and have a stable internet connection. If you're still having issues, contact us using the form below.
Yes. We take privacy seriously. All data is encrypted and handled in compliance with HIPAA requirements.
You can reach out to us anytime using the contact form below.
You can delete your One Small Step account at any time, in the app or by email.
Open the One Small Step app, go to Account, tap Delete Account, and confirm. Your account is deleted right away and you are signed out.
If you can't use the app, email contact@onesmallstep.io with the subject "Delete my account". Send it from the email address on your account, or include the phone number you sign in with, so we can find it. We'll reply when your account has been deleted.
Deleting your account removes your sign-in and your profile in the app. Some information is kept afterwards, including records the law requires us to keep, such as records of the peer support sessions you received and the consents you signed. We keep those records for as long as the law requires, generally at least 6 years after your last session. Our Privacy Policy explains how we handle your information.
If you're experiencing a bug, have questions, or need support, please email us at:
contact@onesmallstep.ioOr use our Contact Form below. We typically respond within 1-2 business days