Member Resources

One Small Step (OSS) provides peer support services for adults. Services are only provided by telehealth. This may include phone, video, text, the OSS app, or other approved ways to communicate.

Peer Support Specialists can help with:

• Getting started with One Small Step services
• Understanding and working toward recovery goals
• Identifying needs and accessing supports
• Building skills to support long-term recovery
• Understanding and coping with stressors related to behavioral health needs
• Solving problems and overcoming service barriers
• Finding community resources and supports
• Staying connected to care
• Partnering with your health home or care team, when needed

One Small Step does not provide:

• Clinical assessments
• Diagnoses
• Treatment plans
• Therapy
• Medication services
• Medical care
• Crisis services
• Emergency services
• In-person services

If you need help that One Small Step does not provide, we may direct you to your health home or another resource.

You have rights when you receive services from One Small Step, including the right to be treated with dignity, participate in decisions about your services, and have your information kept private.

To read the full list of your rights, please review our complete Patient Rights Policy.

You may file a complaint about One Small Step services. You may file a complaint without fear of retaliation. Your services will not be delayed, stopped, or changed just because you file a complaint.

To file a complaint with One Small Step:

Contact: Mike Meaney
Phone: 520-201-3785
Email: contact@onesmallstep.io

You may also file a complaint with the Arizona Department of Health Services:

Phone: (602) 542-1025
Fax: (602) 542-0883
Mail: Arizona Department of Health Services, 150 North 18th Avenue, Phoenix, Arizona 85007

Website: ADHS Licensing Services Online Complaint Forms (select Behavioral Health Facilities)

One Small Step provides services by telehealth. Telehealth means services may happen by phone or video, and sometimes by text. Telehealth can make it easier to get support. It also has risks.

Telehealth risks may include:

• Technology problems
• Dropped calls or lost connection
• Privacy risks, even when safeguards are used
• Less ability to help in an emergency
• Problems if your location is unknown or wrong

Try to be in a private and safe place during services and provide your correct location during services. This is important if there is a safety concern or an emergency. You may also stop communication with One Small Step or stop One Small Step services.

One Small Step is not an emergency service. One Small Step does not provide crisis services, emergency services, medical care, in-person care, or behavioral health observation or stabilization services.

Call 911 if there is an emergency.

Call or text 988 if you are in a crisis or thinking about harming yourself or someone else.

During services, One Small Step may ask where you are if there is a safety concern. We may also ask you to contact 911, 988, a trusted support person, your health home, or another emergency resource.

If emergency help is needed, One Small Step may contact 911 or another emergency resource. We may use the location you gave us or another known location, if available. If we cannot reach you during a safety concern, we may contact your health home, emergency resources, or other support, when needed.

You may stop One Small Step services or communication at any time. You may also withdraw consent for services.

To stop services or communication, you may:

• Tell your Peer Support Specialist
• Use the OSS app, if available
• Contact One Small Step at 520-201-3785
• Contact your health home, if needed

If you stop services, One Small Step may document this and may notify your health home, when needed. You may be able to start services again later. This depends on your eligibility, authorization, health home coordination, and One Small Step's scope of services.

One Small Step protects your privacy by keeping your information private as required by law and policy. Your information may be used in the OSS app, approved communication systems, OSS internal systems, your health home's electronic health record, or other approved systems.

One Small Step may use your information for providing peer support services, coordinating care, quality review, billing support, compliance, working with your health home, or other reasons allowed or required by law.

You may ask how to get your records. If your records are kept by your health home, One Small Step may direct you to that partner's records process.

One Small Step's full Notice of Privacy Practices is available here: https://onesmallstep.io/notice-of-privacy-practices

One Small Step wants you to understand your services and your rights. You may ask for language help or communication help.

Help may include an interpreter, written information in another language, sign language help, large print, other formats, or help for hearing, vision, speech, or other needs.

To ask for help, contact: contact@onesmallstep.io

If One Small Step does not have the help you need, we may work with your health home or another approved resource.

You may receive information about One Small Step's policy on health care directives. A health care directive is a document that tells others what health care choices you want if you cannot speak for yourself.

Having or not having a health care directive does not affect your access to One Small Step services. One Small Step does not give legal advice and does not make decisions for you.

If you want help with a health care directive, One Small Step may give general information or direct you to your health home or another resource. You are responsible for getting legal advice if you want it.

One Small Step may close your services when services are no longer needed, requested, available, appropriate, or authorized.

Services may also close if:

• You ask to stop services
• You do not respond to outreach
• You are no longer eligible for services
• Your needs are outside One Small Step's scope
• Your health home says services should end
• You move to another provider or service
• Another billing, contract, safety, or compliance reason applies

One Small Step may try to contact you before closing services. You may be able to start services again later. This depends on your eligibility, authorization, health home coordination, and One Small Step's scope of services.