Patient Rights

You have rights when you receive services from One Small Step.

You have the right to:

• Be treated with dignity, respect, and consideration.
• Get services without discrimination based on race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis.
• Receive services that support and respect your individuality, choices, strengths, and abilities.
• Know what services One Small Step provides.
• Know what services One Small Step does not provide.
• Take part in decisions about your services.
• Say yes or no to services, except in an emergency.
• Withdraw consent for services before services begin.
• Stop services.
• Have privacy during services.
• Have your information kept private as required by law.
• Give written consent before your medical or financial records are released, except when release is otherwise allowed or required by law.
• Ask how to review or request your records.
• Receive information about One Small Step's health care directives policy.
• Receive information about One Small Step's complaint process.
• File a complaint with One Small Step, ADHS, or another appropriate entity.
• File a complaint without retaliation.
• Be free from abuse, neglect, exploitation, coercion, manipulation, sexual abuse, sexual assault, retaliation, and misappropriation of personal property.
• Be free from restraint or seclusion, except as allowed by law.
• Receive a referral to another provider or resource if One Small Step is not authorized or able to provide services you need.
• Take part in or refuse to take part in research or experimental treatment, if applicable.
• Get information about telehealth services before receiving services by telehealth.
• Ask for language help or other communication help.
• Receive help from a family member, representative, or other person in understanding, protecting, or exercising your rights.