Outcomes from our partner sites
Two models, one mission
Flexible integration for inpatient and outpatient settings. Both are designed to launch fast and scale with your team.
Reduce AMA discharges and stabilize transitions
Extend your team's reach nights and weekends with certified peers who keep patients engaged and connected to care.
- Augment staff with peer support technology on off-hours
- Weekly certified peer group sessions to introduce the program
- Warm handoffs and structured escalation protocols
- Subscription-based pricing
Reduce avoidable crisis and emergency utilization
Keep members engaged between visits with a certified peer layer that supports continuity of care and quality measures.
- Fully integrated with your EMR and care team
- Supports FUH, FUM, and FUA quality measures
- Session insights shared with care coordinators
- Medicaid reimbursable
Launch in weeks, not quarters
Discovery
Align on populations, handoffs, and reporting requirements with your team.
Workflow mapping
Define escalation paths, coverage hours, and stakeholder roles.
Pilot launch
Onboard first cohorts, monitor sessions, and refine with your team.
Scale
Expand hours, integrate reporting, and share outcome insights.
Why One Small Step
Warm handoffs, not cold referrals
Peers receive context from clinicians and follow up with members after high-risk moments. No one falls through the cracks.
Clear escalation protocols
Structured routing sends urgent needs back to your team with context. Safety is built into every session.
Outcome visibility
Session insights, engagement metrics, and novel clinical information are shared with stakeholders — not locked in a silo.
Off-hours coverage
Weeknights and weekends — the exact hours when crisis risk spikes and clinical teams are offline.
AI-augmented safety
Our AI Guide triages and prepares members before peer sessions, with real-time safety routing for crisis moments.
Research-backed
Founded on peer-reviewed research with an independent HITLAB evaluation confirming strong usability and emotional safety.
Built by engineers, product experts, and people with lived experience of mental health recovery.
One Small Step combines lived-experience trust with the rigor of user-centric design and enterprise-grade infrastructure — making peer support scalable, measurable, and reliable for providers and payers. Built by alumni of Facebook and Wayfair.
Meet the teamReady to explore a partnership?
We'll walk you through outcomes, integration, and pricing in a 30-minute call.